Guarantees
30 Day Money Back Guarantee
We are proud to offer you the assurance of our comprehensive 30-day money-back guarantee on all orders. This means that from the moment your order is delivered, you have a generous 30-day window to evaluate your purchase. If for any reason you find yourself unsatisfied, rest assured that you can return the item within this timeframe for a full refund. We prioritize your satisfaction and aim to provide a seamless shopping experience, which is why we stand behind our products with this hassle-free return policy. So shop confidently knowing that your investment is protected by our commitment to your contentment.
Lifetime Guarantee
At Lustre of London, we take pride in offering you the utmost assurance and peace of mind with our lifetime guarantee against any manufacturer's defects on your jewelry. This means that your treasured pieces are protected for life, ensuring their quality and craftsmanship stand the test of time. Our commitment to excellence extends beyond just the initial purchase, as we prioritize your satisfaction and aim to provide you with lasting enjoyment and confidence in your jewelry investment. So rest assured, knowing that when you choose Lustre of London, you're not just acquiring jewellery, but a lifetime of quality and assurance.
Jewellery After Care
At Lustre of London, we believe that proper care and maintenance are essential to preserving the beauty and longevity of your jewellery pieces. Whether you're adorning yourself with stunning yellow gold, elegant white gold, charming rose gold, or captivating rhodium-plated silver, following these care instructions will help ensure your treasures remain radiant for years to come.
Gold:
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Cleaning: Clean your gold jewellery regularly with a soft cloth or a specialised gold cleaning solution and warm water to remove dirt and oils. Avoid using abrasive cleaners that may scratch the metal's surface.
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Storage: Store your gold pieces individually in a soft pouch or jewellery box to prevent scratching and tangling with other pieces.
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Avoid Chemicals: Remove your gold jewellery before swimming in chlorinated pools or coming into contact with harsh chemicals such as household cleaners, perfumes, or hairsprays, as these substances can damage the metal's finish over time.
Platinum:
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Cleaning: Clean platinum jewellery with a soft cloth or a mild jewellery cleaner specifically formulated for platinum. Avoid using abrasive materials that may scratch the metal's surface.
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Polishing: Periodically polish your platinum pieces with a polishing cloth to maintain their brilliant shine. Consider professional polishing and cleaning services for intricate designs or heavily tarnished pieces.
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Storage: Store your platinum jewellery separately in a soft pouch or jewellery box to prevent scratching and minimise oxidation.
Silver:
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Cleaning: Clean silver jewellery with a soft, non-abrasive cloth to remove dirt and oils. For tougher stains, use a silver polishing cloth or a mild silver cleaner.
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Avoid Tarnishing: Minimise tarnishing by storing your silver pieces in an airtight container or a tarnish-resistant pouch when not in use. Avoid exposing silver jewellery to air and humidity for prolonged periods.
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Regular Wear: Silver jewellery often benefits from regular wear, as the natural oils in your skin help prevent tarnish. However, avoid wearing silver pieces in chlorinated pools or hot tubs, as exposure to chlorine can accelerate tarnishing.
Diamonds and Precious Gemstones:
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Cleaning: Clean diamonds and gemstones with a soft brush and mild soap solution, gently scrubbing to remove dirt and debris. Avoid harsh chemicals and ultrasonic cleaners, especially for fragile gemstones.
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Avoid Impact: Handle diamond and gemstone jewellery with care to avoid chips or scratches. Remove your pieces before engaging in vigorous activities or sports to prevent damage.
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Regular Inspection: Periodically inspect your diamond and gemstone jewellery for loose stones or damaged settings. Have any issues addressed promptly by a professional jeweller to prevent further damage.